[Subscription Service]

Support Contract

What You Get

Backup of your operational services

Guaranteed reaction times with high quality support

Transparent reporting of tickets and hours

Special Add-Ons for specific scenarios

Your Value

Professional in-time support when it is really needed

Guaranteed reaction times

No more worries during vacations, weekends or go-live situations

Self-help solutions for faster resolutions

Costs

Basic

Standard

Small:

Medium:

Large:

Extra

Large:

500

700

1'000

1'500

800

1'000

1'400

2'000

Company

Size

Get in contact with us for more details.

Costs in CHF excl. VAT.

Ask & Purchase

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Service Details

Secure your business perfectly: With our support contract, we not only offer guaranteed response times, but also provide you with qualified engineers and architects to solve your operational problems.

We offer this service in 2 different plans.

  • Basic

    • Reaction time window: Mon-Fri, 08:00-18:00

    • Reaction time (non-critical issues): 8h

    • Reaction time (critical issues): 4h

    • Problem solving time window (non-critical issues): Mon-Fri, 08:00-18:00

    • Problem solving time window (critical issues): Mon-Fri, 08:00-18:00

    • Support hours invoices on a monthly basis

  • Standard​

    • Reaction time window: Mon-Fri, 08:00-18:00

    • Reaction time (non-critical issues): 4h

    • Reaction time (critical issues): 2h

    • Problem solving time window (non-critical issues): Mon-Fri, 08:00-18:00

    • Problem solving time window (critical issues): Mon-Fri, 06:00-23:00

    • Support hours invoices on a monthly basis

  • In addition to the support plans, we offer several add-on's for optimized safeguarding of your operational services. Get in contact with us for more details.

    • Vacation​

    • Weekend

    • Hyper care (after go-live)

All times based on CET time zone

Simplified Service Process

Customer signs support contract

Preparation of support platform access

 

Handover of support platform credentials

 

Start of safeguarded operations

make it noble gmbh

Bundesgasse 26

3011 Bern 

Switzerland

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